Returns & Refunds

Last updated: 29 May 2026

WaxMark labels are custom-made to your specification, so this page explains clearly when you can and can't get a refund or replacement. It's a plain-language summary — the full position is set out in our Terms of Service (Sections 8 and 9), which take precedence if anything here is unclear.

Custom-made products

Every WaxMark label is printed to the exact design you submit. Because the labels are made to your specification and personalised, the standard 14-day "change of mind" cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once your order is confirmed and enters production.

In short: we can't offer a refund or return simply because you've changed your mind, or because of a detail you could have changed before ordering.

Please check everything before you order

Everything on your label is editable and is yours to check before you buy. Where a record is found in our catalogue, details from the Discogs database (artist, release title, catalogue number, track listing) are used only to pre-fill the designer — these fields are fully editable, and the label is printed exactly as you submit it.

Please review and correct every field before purchase, including anything that was pre-filled. We can't refund or replace an order because of information you could have changed before ordering.

What you see in the preview is what we print. The on-screen preview shows exactly how your label will look, including how longer text is sized or shortened to fit the template. Please check the readability and fit of your label in the preview before ordering — if it doesn't read the way you want, you can edit your text or switch template at no cost. If the printed label doesn't match the preview you approved, that's our error and is covered as a faulty or incorrect order below.

Faulty, damaged or incorrect orders

If your labels arrive faulty, damaged, or don't match the design you submitted because of an error on our part (for example a misprint), please contact us within 14 days of delivery with a description and, where possible, a photograph.

Where the fault is ours, we'll reprint and resend the affected labels, or provide a refund where you're entitled to one. This does not affect your statutory rights under the Consumer Rights Act 2015.

We're not able to cover errors that were present in the design you submitted and approved.

Clearly incorrect Discogs data (goodwill)

As a goodwill gesture, if a pre-filled detail taken from Discogs turns out to be clearly and verifiably incorrect — and not simply a matter of preference or a change you could have made yourself — we may, at our discretion, offer a replacement. We'll check the Discogs entry against other reliable sources first. This is in addition to, and doesn't affect, your statutory rights for faulty goods above.

Not happy with your order?

We want you to be pleased with your labels. If you're not satisfied for any reason, please get in touch at hello@waxmark.co.uk and tell us what's wrong — we'll do our best to put it right. We can't refund custom labels simply for a change of mind (see above), but we'll always look at your situation and help where we can, in addition to your statutory rights and the goodwill replacements described above.

Your statutory rights

Nothing on this page or in our Terms removes or limits your legal rights as a consumer under UK law, including your rights in relation to goods that are faulty or not as described.

How to reach us

WaxMark Returns & Refunds — 29 May 2026. A summary of Sections 8 and 9 of our Terms of Service.